Returns & Exchanges

Because Official Crowned spans three very different kinds of products — hand-poured silver, made-to-order apparel, and instant digital goods — our return policy depends on what you ordered. Find your product type below. Questions any time: info@officialcrowned.com.

Apparel & Accessories

Our apparel and accessories are printed and produced made-to-order specifically for you. For that reason we’re unable to accept returns or exchanges for change-of-mind or incorrect size once an order is placed — please review the Size Guide before checking out.

We stand behind the quality of every piece. If your item arrives damaged, defective, or you received the wrong product, email info@officialcrowned.com within 14 days of delivery with your order number and photos of the item and packaging. We’ll arrange a free replacement or a refund.

Items that have been worn, washed, or altered are not eligible.

Silver Statues & Collectibles

Every Crowned statue is hand-poured and made to order in real, solid silver. Because each piece is cast specifically for you, all sales are final once an order is confirmed and enters production.

If your statue arrives damaged in transit or defective, contact info@officialcrowned.com within 7 days of delivery. We’ll make it right with a replacement or a guaranteed buy-back, once the original piece is returned to us and verified to contain the same silver weight.

Buy-Back (separate from returns): because you own a solid-silver piece, you’re never stuck with it. You may sell any statue back to us at any time at 90% of the current silver spot price for its metal weight. This is a standing, metal-value buy-back based on live pricing — not a refund of your original purchase price.

Digital Products

Digital products — including treasure entries and entry packs, downloadable wallpapers, and any other digital goods — are non-refundable. All digital sales are final once the purchase is complete and the item has been delivered or made available to your account.

• Treasure entries are non-refundable and non-transferable. They apply to the drawing running at the time of purchase and are retired after that drawing is held.
• Because digital items are delivered instantly and can’t be “returned,” we’re unable to reverse a completed digital purchase.
• If you were charged in error, charged twice, or didn’t receive a digital item you paid for, email info@officialcrowned.com and we’ll resolve it promptly.

How to start a return or report an issue

• Email info@officialcrowned.com with your order number and, for any damage or defect, photos of the item and packaging.
• Approved refunds are issued to your original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer.
• Return shipping instructions (when a return is required) will be provided by our team when your request is approved.

This policy is provided for general information and doesn’t affect any rights you may have under applicable consumer-protection law. For giveaway and treasure-drawing rules, see the official rules.