Shipping & Delivery

Because Official Crowned makes most of its products to order — from printed apparel to hand-poured silver — delivery timing depends on what you ordered. Here’s exactly what to expect. Questions any time: info@officialcrowned.com.

Processing & production times

Orders are produced specifically for you, so please allow production time before your item ships:

Business days are Monday–Friday, excluding holidays. During drops, launches, and peak periods, production may take a little longer — we’ll always keep you posted.

Shipping methods & insurance

• Apparel & accessories ship with tracking via standard carriers.
• Silver statues & precious metals ship fully insured via FedEx, so your piece is protected in transit.
• Digital items are delivered electronically — no shipping required. Your entries and downloads appear in My Crowned within minutes of purchase.

Tracking your order

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also view your orders anytime under My Crowned. If your tracking hasn’t updated for several business days, reach out and we’ll look into it.

Shipping destinations

We currently ship within the United States. If you’re outside the U.S. and would like to order, email info@officialcrowned.com and we’ll do our best to help. Where international shipping is arranged, any customs duties, taxes, or import fees are the responsibility of the recipient.

Delivery, lost & stolen packages

Shipping times are estimates and may be affected by carrier delays or circumstances beyond our control. Title and risk of loss pass to you once the carrier marks a package delivered. We are not responsible for packages that are lost or stolen after they have been marked delivered by the carrier — but if something goes wrong in transit, contact us and we’ll help you file a claim (statues ship insured for exactly this reason).

Incorrect or undeliverable addresses

Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we’ll reach out to arrange re-shipment; additional shipping charges may apply.

Damaged or defective items

If your order arrives damaged or defective, don’t worry — we’ll make it right. See our Returns & Exchanges policy for how to report it and the timeframes for each product type.

Need help with a specific order? Email info@officialcrowned.com with your order number and we’ll jump on it.